Shipping policy

Last updated: November 7, 2026

Thank you for shopping with Ocean King Corals. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Except as otherwise stated on our website, orders will be processed as soon as possible.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Carrier Delay — 50% Coverage

If a shipping carrier delay causes coral(s) to die, Ocean King Corals will provide store credit equal to 50% of the eligible DOA compensation for the affected coral(s). Full (100%) coverage is not available for losses caused by carrier delays.

This limit applies to all orders, regardless of order value or shipping method. Eligible DOA compensation is calculated under our standard DOA Policy, including any applicable shipping-cost deductions. Shipping charges are not covered.

Claims must be submitted within 48 hours of delivery. All other DOA requirements and exclusions remain in effect. If another 50% coverage limit also applies, the same loss will not be reduced by 50% twice.

See our Company Policy (https://oceankingcorals.com/pages/company-policy#carrier-delay-policy) for the full DOA terms.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Any eligible refund for a cancelled order will be processed promptly to the original payment method where possible. Coral losses caused by carrier delays are handled under the 50% store-credit coverage described above.

Questions?

Contact our team at info@oceankingcorals.com or use the contact details in our contact information policy (https://oceankingcorals.com/policies/contact-information).