DOA Policy

All orders are covered by our 48-hour Dead on Arrival (DOA) protection, subject to the terms below. This page is designed to be clear and simple — please read fully before placing an order.

Coverage Threshold

If total DOA loss is less than 3% of the total order value, compensation will not be provided.

Example
Order total: $1,000
DOA coral value: $20
Loss is under 3% → Not eligible for compensation
Compensation & Shipping

DOA compensation is based on coral value only. Shipping costs are non-refundable and will be deducted from any DOA compensation — even if free shipping was offered at checkout.

Example
Order total: $1,200 (free shipping promotion applied)
Actual shipping cost: $150
Total order arrives DOA
Maximum compensation = $1,050 store credit
Ocean King Corals cannot absorb both the full coral value and shipping cost on any order.
Compensation Terms
  • DOA claims must be submitted within 48 hours of delivery
  • Compensation is issued as store credit only
  • Replacements are provided when available and shipped with the next order
  • Single-item replacement shipments will not be sent separately
Actions That Void Coverage
Important: Any of the following actions will immediately void DOA coverage for the affected coral(s).
  • Cutting or re-fragging corals
  • Removing, altering, or detaching the original base or plug
  • Any form of coral dipping or chemical treatment
  • Stress caused by dipping, fragging, handling, or aggressive acclimation
Once a coral has been altered or stressed, DOA coverage will be voided.
Store Credit
Usage Restriction

DOA store credit is not eligible to count toward any minimum purchase requirement. Customers must meet all minimum order thresholds using standard payment methods before applying store credit.

Store credit may only be applied after the required minimum purchase amount has been met.